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Information Technology Infrastructure Consulting Services (ITICS)
 
In the ever changing and evolving world of Information Technology, it is increasingly important to stay on top of the latest technologies in order to be able to identify those which can lower costs and increase productivity. More often than not, the daily grind of operating an Information Technology department leaves little time for exploration beyond what is currently implemented. When business growth or drivers require the adaptation of new technologies, or an improvement in leveraging existing technologies, challenges arise in managing priorities between continued operational support and delivery of new solutions to meet the needs of the business. This contention can result in the suboptimal implementation of new or modification of existing technologies, exacerbating issues faced by an Information Technology department.
 
Our Information Technology Infrastructure Consulting Services are geared toward augmenting the skill sets and knowledge base of our customer’s technical employees. The goal of our efforts is to facilitate our customer’s ability to leverage and quickly realize the value of their new or existing technology investments, whether people or product. The intended result of realizing this goal is to complete an engagement such that it increases the efficiency and self-sufficiency of our customer.
 
Our engineers are consummate professionals with over 40 years of collective work experience in the Information Technology industry. They are focused on doing things right the first time with an eye toward our customer’s bottom line, and provide enterprise-caliber talent at a non-enterprise-caliber cost. In addition to facilitating the design and implementation of current or new technologies, they can also be leveraged as a neutral third-party in reviewing current implementations, or even engaged in providing additional assistance in determining the root cause of ongoing, chronic issues.
 
The following provides a condensed list of consulting services currently offered.
 
Microsoft Infrastructure Consulting
 
Our Microsoft Infrastructure Consulting Engineers can provide customers with assistance in the design, implementation, review, or troubleshooting of ongoing issues for Microsoft infrastructure services. These infrastructure services include, but are not necessarily limited to, Active Directory, Exchange, Microsoft networking (DNS, WINS, DHCP), Office Communications Server (OCS), Private Key Infrastructure (PKI), and Security (ISA/TMG Server).
 
Network Infrastructure Consulting
 
Our Network Infrastructure Consulting Engineers can provide customers with assistance in the design, implementation, review, or troubleshooting of ongoing issues for network infrastructure. This includes, but is not necessarily limited to, routing, switching, edge (DMZ), firewalling, virtual private networking (VPN), and wireless networking.
 
Engagement Process
 
The engagement process is broken into three distinct phases: Inception, Implementation, and Transition. The following provides a brief description of each engagement phase.
 
Inception Phase: This is the initial phase used to determine the scope of the engagement. The time spent during this phase is focused on discovery of the customer’s current state, development of requirements that capture the desired state, creation of design documentation based upon the developed requirements, and creation of an initial implementation plan.
 
Implementation Phase: This is the phase in which the created implementation plan is executed. The time spent during this phase is focused on the creation of the desired state, whether that is the modification of existing infrastructure or the installation and configuration of new infrastructure. In conjunction with these activities, documentation is drafted describing actions taken.
 
Transition Phase: This is the phase in which the completed implementation is tested. The time spent during this phase is focused on testing the functionality of all infrastructure to ensure all requirements are met. In conjunction, any required knowledge sharing with the customer’s technical employees is also performed. At the end of this phase, the customer will be able to take over operational support of the environment.